Riwal Danmark A / S is Denmark’s largest lift specialist, and is part of the Dutch Riwal Group, which has subsidiaries in 16 countries with a total of 75 depots and a lift fleet of over 19,000 machines.
The company delivers optimal quality and service to its customers wherever they work in the world. Their approach to service and quality is called ‘The Riwal Way’.
Riwal’s vision is to deliver the industry’s best customer experience. This is done among other things by ensuring the creation of standardized, repeatable systems for each aspect of the business, so that the same quality product and service for each individual customer is ensured.
One of the many initiatives that Riwal has taken is to optimize the work of the workshop mechanics by implementing an efficient pager system so that the mechanics can spend as much time as possible getting the incoming lifts ready.
Using a software and a SmartCall Pager System from Discover Systems, the mechanics do not have to leave the workshop to get spare parts or e.g. call for assistance from the foreman or other persons. A single tap on a tablet mounted at each workshop table allows spare parts or assistance to be called easily and efficiently.
A lift is expensive material, and the sooner it can get back to work, the better for both customers and Riwal, so the less time it has to spend in the workshop the better, and a pager system helps reduce this time, as well as do it easier for the mechanics to focus on working on this.
Lifts can be used anywhere in the construction industry, at events, in warehousing and logistics etc, and Riwal has a total of 2400 lifts, telehandlers and forklifts in Denmark alone. So no matter what task is to be performed in height, Riwal’s experts have a solution, and Discover Systems’ pager system has been the solution that makes their workshop more efficient.
Discover Systems
Magnoliavej 14
5250 Odense SV
