worker shortages in the hospitality industry

There is a lot of talk about the lack of staff in the restaurant and hotel industry, and what a challenge this is for owners and managers who must manage staff shortages. There are even restaurants that turn guests away or leave tables empty.

However, it is also a challenge for the waiters and serving staff who have work, as they often have to run a lot more due to lack of colleagues. This wears on people and it is therefore important to give them as good working conditions as possible.

Likewise, when waiters and serving staff are extra busy, it often affects not only the guests who feel they are waiting too long for the food or to pay etc, but also the restaurant’s opportunities to get additional sales, as waiters do not have time to focus on this.

One solution is to find more staff, but help can also be an efficient and easy waiter call system. A waiter call system can save time and resources, as well as give staff more time to focus on guests with additional sales as a result.

Many restaurants use an old-fashioned bell to call on the staff when the food is ready for collection, but if the waiters are busy, it often happens that it is not heard, and can result in the guest getting cold food.

Others have almost developed a routine in that the serving staff stands in the kitchen or in front of the delivery hatch and waits for the food to be ready. Definitely a waste of good time, and very unproductive.

With a waiter buzzer system, the waiter or serving staff does not have to run to the kitchen in vain, or stand and wait, but can be called at exactly the right time. This saves time that can be used elsewhere.

In addition to waiters getting an efficient workflow, there is also no doubt that the chefs will also be happy with a waiter calling system, as they obviously prefer to see their food served as hot and fresh as possible.

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In addition to the fact that restaurants and hotels can have great pleasure in a waiter- or service call system, some can also benefit from going from waiter service to self-service in their restaurant.

A customer calling system can be used very flexibly during rush hours,  or if there is a lack of staff. For example a gust call system can be used in the busiest hours, and then when it is more calm again then go to the waiter serving at the tables. A customer call system is like an employee who can be deployed when there is a short or long-term need for it, and is an “employee” who never gets sick.

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So whether you use a waiter call, a service call system or a guest call system, it provides efficiency and the best possible utilization of your employees’ time as well as the opportunity to improve the business. It’s that simple!