How to optimize your workflows with an effective service calling system
The hotel industry worldwide has been hit hard by the Covid-19 pandemic. It is therefore more important than before that hotels become as efficient as possible and costs be kept as low as possible. This is of course a challenge when you also do not want to lower the service to the guests.
How do hotels then do this?
Here’s one suggestion of what to focus on;
Make the work processes more efficient!
A hotel and its staff’s tasks are diverse, and it is not always easy to find the right starting point for improvement. But it is an important subject to look into, as it can be easy and cheap to save resources while increasing guest satisfaction.
Today there are plenty of technology aids. Be it software or electrical appliances etc that can facilitate everyday tasks and make both processes and employees more effective.
An example is Discover Systems’ elegant staff paging system. The easy-to-use and efficient staffcall ensures that the employee does not waste their time wrongly, thus spending the extra time focusing on the guests. This gives happy and positive guests and ensures that they either come again or recommend one’s hotel to others.
The elegant staff paging system is flexible and can optimise many places in a hotel:
- It can be placed as a desk service call where guests can call a waiter(waiter calling system). This is among other things very useful if you have outdoor seating and do not have eye contact with the guests all the time.
- It can be used as a call button from meeting or conference rooms where guests can call a waiter, staff or a technician if needed.
- And finally as a kitchen pager system for food service when the food is ready to be served. That way, the guest always gets his food fresh and hot without the waiter having to use time to wait in the kitchen.
In any case, the staff will save both time and frustration, and guests will feel efficient service.
Call buttons or kitchen calls are sent to an elegant watch that the staff or waiter wears.
A vibration and a message on the watch tells you where to go and what service is desired from the guest. Simple, efficient and elegant.
See the product here; https://discoversystems.com/product/button-call/