Food courts in shopping centers are a rapidly growing market

Restaurants and cafes in shopping centers today play a major role in attracting customers. According to studies, it turns out that 40% of customers in shopping centers choose their center based on the range of food *

And what are the customers wanting of these restaurants in the shopping centers, and even think is indispensable*?

-Value for money

-Minimal waiting time.

-Sufficient space

-Kindness and cleanliness

– Cashless payment

Minimal waiting time is what we at Discover Systems every day are working for. Or rather, the RIGHT waiting time, as a little waiting  is not always, what gives the best customer service.

Like in all other restaurants, the restaurants in food courts have also seen an increasing tendency for guests to have a choice between waiting for the freshly prepared food or being so busy that they are satisfied with the food that is made in advance. Options that may be challenges for the restaurants.

This is where a guest call system provides an increased success rate for the restaurants. A calling system means that guests can wait in peace and can be paged, to pick up the food when it is finished.

Aside from the fact that a guest call system provides peace of mind for both guests and staff in the food courts, it also creates a better atmosphere. It prevent shouting for customers, as well as eliminating queues in front of the counter. Overall, a tool that makes both restaurant and guests more satisfied.

If you consider the points that which are emphasized by the guests, a calling system helps on many of these;

Minimum waiting time = The customer wants to feel that the waiting time is minimal and the right one because they are confident that they will be called when it’s just their turn

Adequate space = A customer call means that no queue is created in front of the counter, which means that guests will not feel that the place is so clogged.

Friendliness and cleanliness = A guest call system gives greater surplus of time and less stress for the staff. Time and energy, which can be used for other useful things like faster cleaning of tables and customer service.

Guest call systems and food courts are an obvious partnership.

* ECE Projektmanagement GmbH & Co KG Kundenbefragung 2015 zur Food-Court-Nutzung, n = 2.598, Faktorenanalyse der Einflussfaktoren auf die Gesamtzufriedenheit