CleverQ
CLEVERQ – DIGITALT QUEUING SYSTEM
Everywhere where people are waiting, there is a need for customer flow control system and often also an appointment system, to secure that one’s customers are not creating queues. Not only will queuing scare people away when they are waiting for a service or product, but it is irritating for the waiting people. Also, it avoid overcrowded waiting rooms.
CleverQ is a SaaS solution for places like public authorities, finance and banking areas, healthcare, logistic or other service providers.
CleverQ is a queuing and waiting time management system with a free app for the customer, and a simple and easy back-end SaaS solution for the companies that use it.
Whatever you are a public or private company you need to have the right customer journey management to secure delighted customers. Queue management means simply that your customer get served in the right order, and you are in control of the whole journey from pre-service to post-service.
The benefits are enormous and include;
- Give the customer options between a digital notification or a paper ticket when they wait.
- Improve your service with an appointment schedule system.
- Better staff planning and staff efficiency.
- Avoid customer uncertainty with notifications and messages.
- Decrease actual waiting time for the customer, patient or guest.
- The possibility of entertaining the customer in the waiting area with media solutions.
- Gather data and avoid future bottlenecks.
Many companies or segments will benefit from a queuing or appointment system. Some examples are:
Hospitals – Healthcare – Clinics
Especially waiting rooms in hospitals can for the patients be an awful place to wait. No one wants to wait close in rooms where other eventual sick people are waiting. If they can be more flexible by having their number on a smartphone, and if there are screens in the area, the can be more flexible in their waiting pattern.
To create a comfortable waiting and customer journey in hospitals, clinics and vaccination centres, will benefit both the patients and staff.
Public authorities
Are often places where many people are waiting at the same time, and with the recent pandemic with Covid, it is important to secure the people waiting a safe environment and at the same time provide and improve customer and staff satisfaction.
CleverQ provides several different solutions from appointment systems to queuing systems via smartphones, smart kiosk, media screens or digital displays to the most simple ticket system. It all comes down to the layout of the waiting and welcome area as well as the need of the public or government office.
Retail
Online shopping becomes more and more worldwide. That is often also tied to a click-and-collect service, which again means that people wait for a service or a product.
As a retailer you will improve your customers experience with a queue management system, whether you use it in click-and-collect or instore for customers which are waiting for help or advice.
Mobile queuing makes it easier for customers to check in, and you create a seamless experience for the customer.
Notifications can be sent on SMS or to digital displays depending on your customer journey flow.
There are many places in retail, where you also want to secure that the customer do not loose patience and leave the store before they have talked to an employee. This could as example be in a showroom such as a car dealer or an optician, just to mention a few.
Financial
In the old days a bank was a highly trafficked place. Today the customers are very often waiting to see a clerk or advisor. When visiting a physical bank, the customer do not expect to stand in a long queue.
As a bank you need to be able to offer optimal customer experience, whether this in online or on premises, and an investment in a queue management system or customer management system, will not only reduce the customers waiting time but can also reduce staff or being able to use the staff more efficiently.
Happy customers means happy employees = More turnover and more brand awareness!
Nobody likes to wait! Especially not your customers or patients.
Customers which are waiting can mean dissatisfied customers and this means potentially a loss of customers. Not only that, but the employees will feel it too, when customers are not satisfied.
Understandably, dissatisfied customers spend less money, but with CleverQ you can turn waiting customers into satisfied customers!
